I believe in simplexity – do the hard work to put the complex stuff in the background so your users have the benefit of something simple #ux
— Neil Milliken (@NeilMilliken) November 30, 2015
I’m told that a common Google interview question to prospective new employees goes along the lines of “explain to me, please, the most complicated thing that you understand”.
— Mbadugha N. Charles (@charlespossible) May 28, 2016
One of the key themes I investigate on this blog is how what is commonly reported as a “computer glitch” or “technical glitch” should be more correctly blamed on “human error”. I used to have a manager that frequently stated that, in response to even unreasonable requests from his clients, “computers will do whatever you tell them to do”.
Bearing that in mind, it’s quite likely that many issues blamed on computers could be, if investigated properly, be better blamed on computers being incorrectly told what, or how, to do something.
Based on my own experiences, many human errors can be put down to people just doing something stupid, or being careless, or not truly understanding what they’re doing.
However, this quote from Ben Goldacre does highlight something that I try to focus on in my own job as a business analyst:
It’s possible for good people, in perversely designed systems, to casually perpetrate acts of great harm on strangers, sometimes without ever realising it.
A properly designed computer system or application should prevent people from doing stupid things – more particularly, it should guide its users to doing only the right thing, at the right time.
The uncreative mind can spot the wrong answers, but it takes a very creative mind to spot the wrong questions.
If I had an hour to solve a problem, I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.
I love this quote. Most IT project are to facilitate a business or operational change. In the haste to get something developed the more fundamental changes necessary are often neglected.
In anger we should refrain from both speech and action.
It is better to be silent and thought a fool, than to speak and remove all doubt.
This was my job for a long number of years – specifically putting in a monitoring process to publicise systems availability.Given my experiences there, I definitely can’t argue with this:
Click on the image for a larger version to read the rest of the detail.